If you wish to register a complaint, please write to:
Paul Wilson
Grange Business Centre,
Glebe St, Stevenston
North Ayrshire
KA20 3EJ
Alternatively complaints can be made to:
Derek Martin
7 Alloway Place,
Ayr,
South Ayrshire,
KA7 2AJ
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.